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Automate Review Collection — Build Your Online Reputation

Turn every satisfied patient into a Google review — automatically. Our smart review workflows route happy patients to Google and unhappy patients to private feedback, protecting your reputation.

See It in ActionAll Automations
340%
Increase in monthly Google reviews
4.8★
Average rating achieved in 6 months
92%
Of negative feedback captured privately
#1
Most-reviewed clinic in local area

The Problem

Most satisfied patients never leave reviews — not because they wouldn't, but because nobody asks at the right moment. Manual follow-up is inconsistent and time-consuming. Meanwhile, unhappy patients are motivated to share negative experiences. This creates a review profile that doesn't reflect your true patient satisfaction. Automated review collection fixes this imbalance.

How It Works

A simple, automated workflow that runs in the background.

1

Visit Detection

When a patient visit is completed in your scheduling system, our workflow is automatically triggered — no staff action required.

2

Timed Follow-Up

A personalised email or SMS is sent at the optimal time (typically 2-4 hours post-visit) asking about their experience.

3

Sentiment Routing

Happy patients (4-5 stars) are directed to your Google Business Profile review page. Unhappy patients are directed to a private feedback form.

4

Review Monitoring

All reviews are tracked in a dashboard. New reviews trigger alerts. Response templates are provided for rapid replies.

5

Analytics & Reporting

Monthly reports show review volume trends, sentiment analysis, and your Google rating trajectory.

Benefits

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Consistent Review Flow

Automated outreach ensures every patient is asked — not just the ones staff remember to ask.

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Negative Feedback Capture

Unhappy patients submit feedback privately, giving you a chance to resolve issues before they go public.

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Higher Google Rating

By routing satisfied patients to Google, your average rating climbs to 4.7-4.9 stars within months.

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SEO Boost

More Google reviews improve your Local Pack ranking, driving more organic patient traffic.

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Zero Staff Effort

Once configured, the system runs entirely on autopilot — no front desk involvement required.

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Multi-Location Support

Separate review workflows for each location ensure reviews go to the correct Google Business Profile.

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HIPAA Compliance

No Protected Health Information is included in review requests. Only the patient's name and appointment confirmation are used to trigger the workflow. Messages do not mention diagnoses, treatments, or clinical details. Patients can opt out at any time.

Learn more about our HIPAA compliance →

Integrations

Connects with the systems your practice already uses.

EHR / scheduling systemsGoogle Business ProfileEmail & SMS providersReview monitoring dashboardPractice management software

Frequently Asked Questions

Is it legal to ask patients for reviews?+
Yes. Asking for reviews is legal and encouraged by Google. The key rules: don't offer incentives for reviews, don't ask patients to say specific things, and don't make review requests that include PHI. Our system follows all guidelines.
How do you route unhappy patients?+
After a visit, patients are asked a simple satisfaction question (1-5 stars). Patients rating 4-5 stars are directed to Google. Patients rating 1-3 are directed to a private feedback form that goes to your management team, giving you an opportunity to resolve the issue.
Will this work with my existing scheduling system?+
Yes. We integrate with most scheduling and EHR systems via API, webhook, or Zapier/N8N connectors. Even if your system doesn't have an API, we can often use email-based triggers as a fallback.
How quickly will I see results?+
Most practices see a 3-5x increase in monthly reviews within the first 30 days. Within 3-6 months, your Google rating typically improves by 0.3-0.5 stars as positive reviews accumulate.

See This Automation in Action

Book a free demo and we'll show you exactly how this automation works for your practice. No commitment required.

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